Return at the Time of Delivery

• Customers can return the product directly to the delivery person if it does not meet their expectations.
• To process the return, customers must provide the delivery charge to the delivery person.

1.2 Conditions for Returns

• The product must be returned in its original condition and packaging.
• Products showing signs of use, damage, or alteration will not be eligible for a return.

1.3 Items Not Eligible for Return

• Custom-made or personalized products.
• Items purchased under clearance or special offers unless defective.

2. Refund Policy

2.1 Refund Eligibility

• If the product is returned at the time of delivery, a refund (excluding the delivery charge) will be initiated once the product is verified by our team.

2.2 Refund Process

• Refunds will be processed via the original payment method or a store credit within 5-7 business days after the returned item is received and inspected.

3. How to Initiate a Return

To initiate a return or inquire about refunds:
📧 Email us: blcksea4u1@gmail.com
📞 Call us: 01955-066672 / +880 1955-066672

4. Important Notes

• The delivery charge is non-refundable and must be provided to the delivery person during the return process.
• We recommend inspecting the product upon delivery to ensure it meets your expectations.

Thank you for shopping with BlackSeaCloth.com. Your satisfaction is our priority, and we are committed to providing a hassle-free shopping experience!